Read http://www.nytimes.com/2009/12/22/style/22service.html?pagewanted=2&_r=1&hp
Basically, it is about how the recession is impacting the way luxury stores like Bergdorfs and the holy grail, Hermes, are functioning. Everyone gets treated like a VIP, nice. I remember buying my Hermes bag, the customer service was pretty good but it is even better now. I wish I would have waited and maybe instead of a Kelly (which is love), I would have gotten a Birkin. Can't complain though. If only I knew there would be a recession of this magnitude. LOL.
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